Flying has become a commodity, but those of you who spend many hours up in the air, know how service quality can make a difference. For 6 years, I had the privilege of being responsible for Frequent Flyers, VIPs and First-Class guests at Swiss International Air Lines globally. As a Boutique Airline, SWISS is committed to quality in every detail. My team’s mission included listening to customers, converting their feedback into process and service improvements, solving problems, taking care of special requests, and enabling the front-line workers. Service expectations vary based on cultural backgrounds, but there are a few common global needs:

• Personal care
• Responsiveness & proactive communication
• Trustful relationships

Listening carefully to our clients’ expectations, anticipating your future needs, being responsive and delivering high quality solutions, is our mission as a Boutique Firm. We go the extra mile to place the best leader. Apart from exploring our broad network, we scan the market in a structured research process to identify all relevant candidates. We thoroughly evaluate their qualification, personality, and cultural fit. Along all assignment steps, we provide customized advisory service to you, as a client, as well as to the potential candidates. We welcome you as our guest and look forward to “many happy landings”.

During my studies in Architecture, I learned to think in concepts. Like in Architecture, every assignment has a context. It is essential to understand the strategic priorities, the purpose, the culture, and the clients’ expectations. These aspects build the foundation of every concept and enable a structured process while facilitating creative thinking. When designing a building, we have to ensure the analytical basics like construction principles are met, comparable to the qualification requirements of a candidate.

To develop a contemporary, comfortable, functional, and attractive environment we have to anticipate the interactions of future residents within the space. In a recruiting process alike, these “soft factors” are ultimately significant. The best qualified candidate cannot succeed without a personality- and cultural- fit.

How do we succeed? Building a house is rarely a linear but rather an iterative process. It requires developing a sustainable concept, reducing complexity, extracting the core elements, looking at the project from different perspectives, connecting the dots and being creative. While analytical thinking is important, intuition is essential. In a search process, we match people with organizations, and thus, we face an equally complex challenge. Intuition is key, but only helpful if we understand the context and build close and trustful relationships with our clients.

We believe that thinking beyond silos is a sensible way of looking for new generation executives. In a world where businesses are disrupted by new players and hit by crises, new perspectives are required. We are committed to finding the “needle in the haystack” to complement your organizational architecture. As a small Boutique, we have very few off-limits, and can approach any new generation leader.

Playing in the top league – as a corporate, a family business, a private equity firm, or in the world of arts – is all about high performance. We advise you in compiling a diverse, effective, and inspiring high-performance Board.

As the President of an exclusive club for the Zurich Opera, I am impressed how this house meets the highest international quality standards. Developing every production from green field, it addresses current social challenges by translating traditional narratives into contemporary settings. A successful performance requires excellent collaboration of all stakeholders from the director, to the solo singers, the orchestra, the choir, the technicians, stage and costume designers and many other supporters. Creating this live piece of art, continuously requires high performance of all team members. The director does not need to be the best singer, but she/he needs to see the big picture, select the right people, inspire the cast with her/his vision, and enable the artists to rise above themselves.

Putting together high-performance teams, is among the top responsibilities of every Board. A Non-Executive Board needs to be sparring partner to the executive team and cover all strategic priorities. We advise you in compiling a diverse, effective, and inspiring high-performance Board.