First-class quality and personal service is our passion
Learnings from SWISS – Listening carefully to our clients’ expectations, anticipating your future needs, being responsive and delivering high quality solutions, is our mission as a Boutique Firm.
Flying has become a commodity, but those of you who spend many hours up in the air, know how service quality can make a difference. For 6 years, I had the privilege of being responsible for Frequent Flyers, VIPs and First-Class guests at Swiss International Air Lines globally. As a Boutique Airline, SWISS is committed to quality in every detail. My team’s mission included listening to customers, converting their feedback into process and service improvements, solving problems, taking care of special requests, and enabling the front-line workers. Service expectations vary based on cultural backgrounds, but there are a few common global needs:
- Personal care
- Responsiveness & proactive communication
- Trustful relationships
Listening carefully to our clients’ expectations, anticipating your future needs, being responsive and delivering high quality solutions, is our mission as a Boutique Firm. We go the extra mile to place the best leader. Apart from exploring our broad network, we scan the market in a structured research process to identify all relevant candidates. We thoroughly evaluate their qualification, personality, and cultural fit. Along all assignment steps, we provide customized advisory service to you, as a client, as well as to the potential candidates. We welcome you as our guest and look forward to “many happy landings”.